ServSpark Monitor
Legal

Privacy Policy

Last updated: May 8, 2026

1. Overview

ServSpark ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you use our website at servspark.app ("Site") and ServSpark Monitor software ("Software").

By using our Site or Software, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information you provide to us:

  • Purchase information: When you purchase a license, our payment processor (Polar) collects your name, email address, and payment details. We receive a transaction record and your email address to fulfill your order.
  • Support inquiries: If you contact us at [email protected], we collect the information you include in your message (e.g., name, email, and any details about your issue).
  • Contact form: If you submit our website contact form, we collect your name, email address, and message content.

Information collected automatically:

  • Website analytics: We use Google Analytics to collect anonymized data about how visitors use our Site, including pages visited, time on site, browser type, and general geographic location (country/region). This data is aggregated and does not identify you personally. You can opt out via the Google Analytics opt-out browser add-on.
  • Log data: Our hosting infrastructure may automatically record standard server log information such as your IP address, browser type, referring URL, and the date/time of your request.

Information the Software does not collect:

ServSpark Monitor runs locally on your machine. It does not transmit telemetry, usage statistics, service names, alert configurations, or any other operational data back to our servers.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your license purchase and deliver license keys.
  • Send transactional emails related to your purchase (e.g., receipt, license delivery).
  • Respond to support requests and inquiries.
  • Analyze aggregated website usage to improve our Site and product.
  • Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Third-Party Services

We work with the following third-party services that may process your data:

5. Cookies

Our Site uses cookies and similar tracking technologies to support analytics (Google Analytics). These cookies do not store personally identifiable information directly. You can control cookie behavior through your browser settings. Note that disabling cookies may affect the functionality of some parts of our Site.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Purchase records may be retained for up to seven (7) years for accounting and legal compliance purposes. Support communications are retained for a reasonable period to assist with ongoing issues.

7. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete data we hold about you, or to object to or restrict certain processing. To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe.

If you are located in the European Economic Area (EEA) or the United Kingdom, you may have additional rights under the GDPR or UK GDPR. If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA).

9. Children's Privacy

Our Site and Software are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our Site or Software after changes take effect constitutes your acceptance of the revised policy.

11. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].